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Couple at the Beach

FAQ

Arrival and Departure


What time may I enter my accommodation?

Our new keyless entry system allows you to gain entry into your rental accommodation by entering your unique access code provided in your arrival email on the electronic keypad door lock, eliminating the need for a physical key. Your door access code will activate at 4 p.m. on the day of your arrival. Once through the main entrance gate, you may proceed directly to your home or condominium rental at the address listed in your accommodation details in your arrival email and enter your unit after 4 p.m.


Do I need to let anyone know that I have arrived?

Yes. You are required to contact Guest Services at 843.886.7100 or

WDguest@destinationhotels.com immediately upon entering your accommodation to confirm your arrival to Wild Dunes Resort.


How much does it cost to park?

Valet Parking is complimentary.


How old do you have to be to Check-In?

18 years of age.


What time is Check-In?

After 4 p.m. Boardwalk Inn guests check in at the Inn's front desk. The Village at Wild Dunes and Homes and Condos guests check in at The Village at Wild Dunes.


What time is Check-Out?

By 10 a.m. in Homes and Condos. By 11 a.m. in the Boardwalk Inn and The Village at Wild Dunes. A late departure fee may be assessed for departures after aforementioned times.


What address do I enter into GPS to get to Wild Dunes?

Enter 1 Sundial Circle Isle of Palms, SC 29451. This will take you to the main Resort gate. Your arrival email will include the GPS address to your accommodation and driving directions from the main gate as well.


How do I get my gate pass?

Approximately 3 days prior to your arrival, you will receive an email from Wild Dunes that will contain a link to your Resort gate pass. You will need to print the gate pass and place it prominently in your windshield.

How do I change my door access code?

Personalizing your door access code is a breeze. Simply enter your assigned door access code, then press #. Now you will need to customize your access code. Enter a 6-digit personal code that will be easy for you and your party to remember during your stay. *If you forget your personal code, use the original assigned code to open the door and follow the instructions to change the code again if you choose.


If I have additional vehicles arriving with me who have last names different from mine, what do I do?

If you are traveling with two or more vehicles, the additional vehicles may obtain entry passes by entering the main entrance gate through Lane 1 (far Left Lane), and providing the guard the last name associated with your reservation. The attendant will provide additional green guest passes for the remainder of your stay. Likewise, if you are expecting drive-in visitors during your stay, you’ll need to grant them access through the main entrance gate. Please contact the Resort Ambassador at 843.886.6000 or extension 0 at least one hour prior to your visitor’s arrival.


What time can I arrive for late arrival?

Late check-in is always available. However, if arriving after 8 p.m., please contact us at 843.886.6000 so that we may better plan for your arrival.


What do I need for credit card authorization?

Conveniently charge Resort purchases to your room! If you would like to enable room charges to avoid carrying credit cards and cash around property, please visit the Front Desk at the Boardwalk Inn or Guest Services on the Village Plaza. Your Accommodation and Services


What supplies are included in the Village Studios and Suites and Wild Dunes Homes and Condominiums?

A starter kit of dish-soap, sponge, dishwashing detergent, one roll of paper towels, laundry detergent, toilet paper, trash bags (in the bottom of each can). All major appliances including (but not limited to) washer & dryer, refrigerator (some with ice makers), dishwasher, stove, oven, and microwave. Minor appliances including (but not limited to) toaster, blender, full sized coffee maker, etc. Plates, bowls, silverware, pots and pans, cups, mugs, and wine glasses (appropriate number for number of guests the home

or condominium sleeps), cooking utensils and serving ware. Sheets and pillowcases. A starter supply of bath towels, hand towels and washcloths. Additional items include:


  • Hair dryers

  • Broom, mop and vacuum

  • Iron and ironing board

  • Alarm clocks

  • Extra blankets and pillows

  • Starter kit of travel-size shampoo, conditioner, lotion, body wash & soap

  •  *Some units have DVD player and/or stereo*


Here are some additional items you may wish to bring with you during your stay:


  • Toiletries (shampoo, conditioner, soap, lotion, toilet paper, etc.)

  • Paper towels and/or napkins

  • Extra laundry detergent and/or fabric softener

  • Extra trash bags for kitchen and bathrooms

  • Ziploc bags, foil, and/or saran wrap

  • Specialty cookware

  • Coffee and coffee filters

  • Cleaning supplies (if preferred)

  • Summer guests may wish to bring beach chairs and beach towels, toys, etc.

  • Wild Dunes Resort’s shops carry a sundry of food and retail items. View a list of items at Hudson’s Market on the Village Plaza.


What Housekeeping services are provided?

All guest rooms and suites in the Boardwalk Inn and Village at Wild Dunes receive daily housekeeping services. For stays in Wild Dunes Home and Condominiums, the following

services are included. Stays under seven nights receive a departure clean only. Stays of seven nights or more receive a complimentary mid-week cleaning. Rate includes Arrival/Departure Housekeeping. Housekeeping services in addition to those already provided are available upon request for an additional fee and require a 48 hour notice. Stays exceeding 27 days receive departure clean only.


Resort Policies and Services


What is included in my rate?

All rates are subject to availability and may change without notice. Rates do not include taxes/fees: Sales and Accommodations taxes 14%, Resort Services Fee 16% (subject to change). Resort Fee includes maintaining community roadways, bicycle paths, beach access paths and Wild Dunes Security Services. Also complimentary on-Resort transportation and business center access and complimentary access to Grand Pavilion, Swim Center and Palm Cove. Meeting and conference group attendees are also charged the group amenity fee.


What’s included in the Resort Service Fee?

Wild Dunes Resort is pleased to offer guests a number of services inclusive in the Resort Service Fee. The Resort Service Fee of 16% is added to each accommodation rate and is subject to change.

  • Wi-Fi hot spots in the heart of the Resort

  • Intra-Resort transportation

  • Guest self-parking in the heart of the Resort (based on availability)

  • Valet parking at the Village Circle and Boardwalk Inn

  • Access to the Business Center 24 hours a day

  • Beautification of Resort grounds and the greater Wild Dunes community

  • Resort Security services 24 hours a day


What is the cancellation policy?

Boardwalk Inn Guest Rooms, Village at Wild Dunes Guest Rooms and Studios and meeting attendee cancellations made less than 7 days prior to arrival will result in forfeiture of the deposit amount. Deposits for reservations cancelled more than 7 days before arrival will be refunded 100%. The Village at Wild Dunes Suites and Condos cancellations made less than 45 days prior to arrival will result in forfeiture of the deposit amount. Deposits for reservations cancelled more than 45 days in advance of arrival will be refunded 100%. Wild Dunes Vacation Home cancellations made less than 45 days prior to arrival will result in forfeiture of the total value of the reservation. Deposits for reservations cancelled more than 45 days in advance of arrival will result in forfeiture of the first deposit amount.


Are pets allowed?

Sorry, no pets are allowed.


Is outdoor grilling allowed?

Outdoor grilling in rental units is strictly prohibited by local fire codes.


What is the smoking policy?

Smoking is not permitted in any rental units. Fees starting at $350 will be assessed if smoking occurs in the accommodation.


Are there any motorized vehicles not permitted on the Resort?

Motor Homes, boat trailers, personal watercraft, motorcycles and other two wheeled motorized vehicles are prohibited within the gates of Wild Dunes. Wild Dunes Resort makes no provision for parking/storage of such vehicles.


Does the City of Isle of Palms have ordinances?

Isle of Palms noise ordinance requires that “quiet time” is in effect Sunday through Thursday from 10pm-10am and Friday and Saturday from 11pm-10am and includes noise restrictions on stereos, televisions and any other noise. Alcoholic beverages are not permitted on the beach and public streets. Beach fires and fireworks are prohibited due to fire hazards. Beach chairs, umbrellas and tents left unattended on the beach after sunset may be disposed of by the City. For safety, guests are asked to refill any beach holes they may dig.


Do you offer shuttle service?

Complimentary shuttle service is offered throughout the Resort.


Do you offer roll away beds?

Wild Dunes offers roll away beds (on a limited basis) for an additional fee for guests staying in the Boardwalk Inn and the Village. To reserve a roll away in these accommodations, please contact us at 800.845.8880. If you are staying in a home or condo, please contact our pre-arrival concierge at 843.886.2218 for more information regarding such rentals.


Do you offer babysitting services?

Though Wild Dunes does not have babysitting services on site, we can recommend local

companies for such services. Please contact our pre-arrival concierge at 843.886.2218 for information regarding agencies.


How many pools do you have on property?

The resort offers 4 pools for all guests - (two at the Grand Pavilion, one at the Swim Center), our newest pool that opened in spring 2013 – Palm Cove!


What is the general availability of children’s program and age ranges?

Availability of the Resort’s recreational programs such as arts & crafts, beach games, and kid’s camps, vary upon season. Generally, we accommodation children ages 5-12, and do offer additional teen activities. For more information, please contact our pre-arrival concierge at 843.886.2218.


What activities are available to me during my stay?

We offer a variety of activities from golf and tennis to salon and spa services, eco-

tours and more. And can even help you plan activities downtown! Please visit wilddunes.com for a full list of these activities, or contact us at 877.845.8897.


What are the names of the restaurants you have on property?

  • Huey’s Southern Eats

  • Billy G's Smokehouse *(Seasonal: Spring Break, Memorial Day- Labor Day)

  • Salty Goat Bar

  • Beachside Burgers & Bar *(Seasonal: April-October)

  • Woody’s

 

What Wi-Fi connectivity exists on the Resort?

Wild Dunes offers complimentary Wi-Fi in all Boardwalk Inn guest rooms and all Village rooms and suites. As well, the Grand Pavilion, Palm Cove, Boardwalk Inn lobby area, The Sand Bar and Village Plaza are all Wi-Fi hotspots. Because of the Resort’s remote location, some areas of the resort (including homes and condominiums) may have stronger signals than others.

 

Hours of Operation

 

Dining

  • Coastal Provisions

    • Breakfast: 7:00 am - 11:00 am

    • Lunch: 11:30 am - 3:00 pm

    • Lounge: 5:00 pm - 9:00 pm  

    • Dinner: 5:00 pm - 9:00 pm  

    • In-Room Dining: 6:30 am - 10:00 pm

  • Huey’s Southern Eats

    • Open Daily: 7:00 am - 5:00 pm

  • The Salty Goat

    • Open Daily: 7:00 am - 10:00 pm

  • Hudson’s Market

    • Open Daily: 7:00 am - 5:00 pm

  • Hudson’s Market Express

    • Open 24/7 in the Boardwalk Inn Lobby

  • Village In-Room Dining

    • Open Daily: 7:00 am - 9:00 pm

  • Woody’s

    • Open Daily: 7:00 am - 2:00 pm


Golf and Tennis  

  • Harbor and Links Golf Courses

    • Open Daily: 7:00 am - 5:00 pm

  • Tennis Center

    • Open Daily: 8:00 am - 5:00 pm


Activities

  • Bicycle rentals

    • Open Daily: 9:00 am - 5:00 pm

  • Sand & Sea Spa Services

    • Open Daily: 9:00 am - 5:00 pm

  • Fitness Center

    • Open Daily: 6:00 am - 11:00 pm


Pools

  • The Boardwalk Inn Pool (adult only)

    • Open Daily: 7:00 am - 11:00 pm

  • Swim Center

    • Open Daily: 7:00 am - 5:00 pm

  • The Grand Pavilion Pools

    • Open Daily: 7:00 am - 11:00 pm


*** Pool closures may occur during your stay due to other guests events and celebrations. If a pool is closed during a set-up or event, please visit one of our many other resort pools. Please dial 0 or call 843-886-6000 with any questions.

Make Our Destination Yours

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There's an abundance of award-winning cuisine in the Isle of Palms and Charleston area and Wild Dunes Resort is no exception. Experience seasonal menus featuring local and sustainable cuisine at our onsite restaurant Coastal Provisions. Enjoy poolside favorites at Beachside Burgers & Bar (open seasonally), or have a home-style family dinner delivered right to your door.

Reserve at Coastal Provisions Reserve at Billy G's Smokehouse Reserve at Huey's Southern Eats Order Groceries from Hudson's Market

Whether you're a Resort guest, a local or a visiting golfer, South Carolina's finest golf awaits you at Wild Dunes Resort.  Our courses are open to the public, so book a round below or call 855.998.5351.

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Sand & Sea Salon with Spa Services at Wild Dunes Resort can have you looking great and feeling even better. From manicures and pedicures to massages, facials, and body scrubs - any service in our casual island ambiance will leave you feeling balanced.

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